Support Analyst - Bengaluru, India - Oracle

    Oracle
    Oracle Bengaluru, India

    2 weeks ago

    oracle background
    Regular Employee
    Description

    VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTE

    1+ year of experience working for Customer support, handling atleast 40+ calls per day

    Good experience in identifying customer needs and helping customers towards resolution

    Experience in working with US customer

    Maintain a positive attitude and calmly respond to customer complaints

    Proven ability to adapt and work in high stress environments, as per business need

    Must be willing to work in US Shifts

    Candidates must be willing to work from office all 5 days

    Team player

    Career Level - IC0

    Oracle Cerner is related to hire a Support Analyst. Handling incoming calls from customers promptly and professionally. Assisting customers with accurate information with inquiries, issues, or requests, and resolving them effectively. Documenting Interactions of customer interactions, inquiries, complaints, or comments for future reference. Adhering to predefined communication scripts or guidelines while interacting with customers. Maintaining call quality standards, including call etiquette, accuracy, and customer service excellence. Working closely with team members to share information, resolve complex issues, or escalate concerns as needed. Staying updated on product knowledge, company policies, and industry trends to provide accurate information and excellent service. Achieving individual and team performance targets, such as call handling time, customer satisfaction ratings, call handling time, post call work aux. Following company policies, procedures, and compliance regulations while performing job duties.