Academic Delivery Manager - Nagpur - Emeritus

    Emeritus
    Emeritus Nagpur

    2 days ago

    Emeritus background
    Description

    About Emeritus

    We are committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.

    We collaborate with over 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India, and China to achieve this goal.

    Our Mission

    Our mission is to help individuals learn new skills and transform their lives, companies, and organizations through our short courses, degree programs, professional certificates, and senior executive programs.

    Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches to deliver high-quality educational experiences.

    Our Impact

    To date, we have educated over 300,000 individuals across 80+ countries.

    We were founded in 2015 and have since grown to become a global organization with over 1,800 employees worldwide.

    The Role of Academic Delivery Manager

    The Academic Delivery Manager plays a critical role in the delivery of professional certificate programs in partnership with top-ranked universities.

    This role requires a process-oriented and detail-oriented individual who is passionate about making a difference and comfortable working with global, cross-functional teams.

    Duties and Responsibilities

    The successful candidate will take ownership of their programs end-to-end, focusing on driving learner satisfaction, learner completion, and online delivery at scale.

    This includes ensuring course launch readiness, managing course leaders, collaborating with stakeholders, and analyzing data to continuously improve learner experience.

    Key Responsibilities:

    • Manage internal and external stakeholders by maintaining healthy relationships across Outreach, Admissions, Design, University Partnerships, and Services Delivery.
    • Collaborate with university partners by providing updates on program performance, addressing delivery-related questions, and ensuring alignment with partner expectations.
    • Provide relevant information on the health of the program to cross-functional stakeholders and university partners.

    Program Management:

    • Owning and effectively managing the learner (customer) journey, focused on satisfaction and completion.
    • Ensuring course launch is ready to go live, including quality control, writing participant communications, and planning live sessions.
    • Overseeing course leaders, including interviewing, onboarding, training, and performance management for the courses they deliver.
    • Managing escalated learner requests from the program support team and swiftly resolving problems in course deployment as they occur.

    Requirements:

    • Bachelor's degree or equivalent experience.
    • Experience delivering online courses.
    • Experience in project management.
    • Experience hiring and managing course leaders, teaching assistants, faculty, or other instructional staff.
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