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- Understanding the products and services provided by the company.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference..
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
Collections Executive - Bengaluru, India - One Point One Solutions
Description
Job Title: Collections Executive
Location: Bangalore
Experience: 1-3 years
Process - ICICI ( collection process )
Roles and Responsibilities: