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    Fresher -Voice Process - Navi Mumbai, India - Hemocean Outsourcing

    Hemocean Outsourcing
    Hemocean Outsourcing Navi Mumbai, India

    6 days ago

    Default job background
    Full time
    Description

    We are hiring for the role of Fresher - Voice Process at Hemocean Outsourcing. This is a full-time position based in Airoli, Maharashtra, India. As a Fresher, you should have less than 1 year of experience in voice process or related fields. Join our team and embark on an exciting career in the call center industry.

    Qualifications and Skills

    • Excellent communication skills in English
    • Good listening skills
    • Ability to handle challenging customers
    • Basic computer knowledge
    • Customer-oriented mindset
    • Ability to multi-task and manage time effectively
    • Willingness to work in a fast-paced environment
    • Positive attitude and team player
    • Prior experience in a call center or customer service role is a plus

    Roles and Responsibilities

    • Handle inbound and outbound calls in a professional manner
    • Provide excellent customer service and support
    • Listen and understand customer requirements
    • Resolve customer issues and complaints
    • Upsell products and services
    • Maintain accurate and detailed records
    • Meet and exceed key performance indicators (KPIs)
    • Adhere to company policies and procedures
    • Collaborate with team members to achieve team goals
    • Continuously learn and improve product knowledge
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