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- Verbalcommunication
- Phone skills / Mailskills
- Listening
- Peopleskills
- Customerservice
- Attention todetail
- Professionalism
- Multitasking
Customer Care Executive - Chennai, India - Kezan consulting
Description
CompanyOverview:Kezan Consulting is aleading provider of Human Resources Services in India. With astrong commitment to client satisfaction and excellence we striveto deliver topnotch customer caresolutions.
Role andResponsibilities:
As a CustomerCare Executive you will be responsible for obtaining customerinformation through telephone calls and interviews. Your roleincludes verifying customer information determining eligibilityexplaining procedures answering questions and providinginformation. Additionally you will contribute to maintain andimprove quality results by adhering to standards and guidelines. Aselfmotivated approach and the ability to learn new productdescriptions are essential for success in this role. You will alsoaccomplish targets and contribute to the organizations mission bycompleting relatedtasks.
CandidateQualifications:
To be eligiblefor this position you should have a Bachelors or Masters degree inany field. We value previous experience ranging from 0.6 months to6 years in handling calls and providing customer service.Candidates with experience in the hospitality industry and abackground in collections arepreferred.
RequiredSkills:
verbalcommunication,sales,phone skills / mailskills,communication,inbound voice process,professionalism,customerservice,outbound voice process,multi-tasking,listening,peopleskills,attention to detail