ServiceNow SAM Pro - Bengaluru, India - Wipro

    Wipro
    Wipro Bengaluru, India

    1 week ago

    Wipro background
    Description

    Wipro is hiring for ServiceNow Developer with SAMpro as mandatory

    Skill set : SAMPro/ SAM/ HAM/ ITAM Consultant

    • Ideal Candidate experienced in Software Asset Management modules / Software asset lifecycle (request to disposal)
    • Must have SAMPro Platform experience and skills within the following areas:
    • Key data tables within SAMPro (Software Entitlements, Software Discovery Model, Software Installations)
    • Discovery Models, Discovery Maps, Software Model normalization, SCCM
    • Create, design and apply Transform Maps Utilize SAMPro skills to generate accurate reports and analysis on software inventory usage and compliance.
    • Provide training and guidance to internal stakeholders on SAM Pro best practices and ensure knowledge transfer within the team
    • Must have Service Now's Content Management Service in relation to SAM Pro
    • Knowledge about hardware
    • Software asset lifecycle from request to disposal; end to end ITAM process lifecycle
    • Experience with migrating data from other SAM tools into ServiceNow SAM Pro
    • Experience in reviewing ServiceNow Logs and remediating SAM Pro errors
    • Flexible to work in all shift including Night shift
    • Understands Basics of Incident Management process and defined IM process for IT Asset Management Scenarios
    • Understanding of Asset Portfolio, user-Catalog relationship; Good communication and Presentation skills
    • Manage customer escalations; Adhere and Manage project timeline