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- Build and strengthen client relationships by developing success plans and executing on those plans in a timely and organized manner.
- Handling and Guiding the Customer Success teams towards achieving the targets.
- Identify up sell opportunities and work with the sales team to see them through the sales cycle
- Manage client expectations and desired outcomes using strong leadership, project management, presentation skills.
- Primary point of escalation for account issues, following through on resolution by Partners, Professional Services, Sales, and/or Maintenance teams
- Act as the 6Storage client advocate for assigned book of clients, ensuring key decision makers understand the value of 6Storage
- Proactively help the client meet their business objectives by becoming a true partner who can help educate and guide the client through business transformations.
- Report client status to all levels of the organization using both qualitative and quantitative measures.
- Demonstrate the best-practices solution to make the case for expansion of modules licensed and to show opportunities for improvement
- Capture, coordinate, and track client feature requests with the Product Team
- Ability to create Setup the account on 6Storage cloud and follow up customer to get required data for migration.
- Ability to show value of the product and upsell the additional products from 6Storage
- Ability to conduct customer interviews and engage them for reviews in review platforms in Capterra.
- Ability to drive continuous improvement of Client Services across the company by helping to create a culture focused on customer success (Marketing, Product, Sales, Finance, Executive)
- Ability to demonstrate the product.
Customer Success Manager - Chennai, India - Pearlcon Technologies
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