Telecalling Officer - Mumbai, Navi Mumbai, Thane - Credicus Business Services

    Credicus Business Services
    Credicus Business Services Mumbai, Navi Mumbai, Thane

    3 days ago

    Full time ₹250,000 - ₹700,000 (INR) per year * Healthcare
    Description

    We are seeking a customer-focused Telecalling Officer to join our team, specializing in inbound customer service calls. The ideal candidate will be responsible for handling customer inquiries, providing support, and ensuring a positive experience for every caller.

    Roles and Responsibilities

    • Answer incoming calls from customers promptly and professionally.
    • Provide accurate information and solutions to customer inquiries regarding products, services, or issues.
    • Listen actively to understand customer needs and provide appropriate assistance.
    • Resolve customer complaints and concerns efficiently and empathetically.
    • Document all interactions and resolutions accurately in the customer relationship management (CRM) system.
    • Maintain a high level of product and service knowledge to effectively assist customers.
    • Collaborate with team members and other departments to ensure seamless service delivery.

    Skills Required

    • Excellent verbal communication and listening skills.
    • A strong customer service orientation with an empathetic and patient approach.
    • The ability to handle a high volume of calls and manage time effectively.
    • Strong problem-solving skills and the ability to think quickly to resolve issues.
    • Proficiency in using computer systems and CRM software.
    • The ability to remain calm and professional under pressure.
    • A positive attitude and a commitment to providing an exceptional customer experience.
    * This salary range is an estimation made by beBee
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