Jobs
>
Gurgaon

    Sr. VDI Engineer - Gurugram, India - AHEAD

    AHEAD
    AHEAD Gurugram, India

    3 days ago

    Default job background
    Full time
    Description
    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD is searching for a Virtualization/VDI/Citrix Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Our Virtualization Engineer is a valued member of the Managed Services Technical Operations Team responsible for incident management, service request management, and change management virtualization support for all Managed Services customers. This position will report to and receive direction from the Manager, Technical Operations.

    Responsibilities

  • Provides Tier-2 technical support to clients
  • Administer, maintain, and support a variety of complex client Horizon/Citrix environments
  • Identify, analyze, and resolve problems on a variety of VDI platforms
  • Handles day-to-day VMware vSphere operational tasks including but not limited to:
  • Performance analysis of overall system health
  • Disk and Network management, configuration, and troubleshooting
  • Apply software updates and deploy new systems
  • Troubleshooting performance or configuration issues on virtualization platform hardware.
  • Perform root cause analysis for issues / provide workarounds to ensure business continuity
  • Troubleshooting performance or configuration issues on VDI platform hardware
  • Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues
  • Ensure that all incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customer's expectations and within the agreed Service Level Agreement (SLA)
  • Create and maintain client technical documentation
  • Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA
  • Work with the Manager of Technical Operations to understand client business needs, identify solutions, and provide strategic recommendations
  • Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices
  • Manage incident/task workflow, prioritize requests, and maintain transparent communication.
  • Manage and exceed client expectations
  • Complete yearly training plan objectives and relevant certifications

    • Qualifications

  • Minimum of 3+ years of related experience with VMware and vCenter required
  • Experience with virtualization platform hardware such as Nutanix, Dell, HPE, Cisco UCS is required
  • Minimum of 2+ years of related experience with Citrix.
  • Managed Services or Consulting experience is a plus
  • Experience with performance monitoring tools – LogicMonitor, SolarWinds, Control Up, etc.
  • Ability to effectively interact with all levels of business via phone, written communication, and in-person
  • Team collaboration, responsiveness, ability to multi-task
  • Strong sense of urgency, ability to set priorities and perform the job with little guidance
  • Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels
  • Reporting skills critical
  • Strong interpersonal and communication skills (written and oral) required
  • Strong analytical and problem-solving skills
  • Self-motivated with the ability to work in a fast-paced environment

    • Certifications:

  • VCTA-EUC, VCP-DTM, VCP-DW, CCA-V, CCP-V or other related training and certification required
  • VCP, CCE-V and other advanced training and certification a plus
    • Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.We understand that you have a life outside of work. That's why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much more
  • GlobalXperts Technology

    System Administrator

    2 weeks ago

    GlobalXperts Technology Gurgaon, India

    **Job Designation: System Administrator (With VDI)** · **Job Location: Gurugram (Onsite)** · **Notice Period: Immediate joiners preferred** · **Experience: 4+ years** · **Requirement & Responsibilities**: · - Activities are related to systems engineering, development, implementat ...

  • Microsoft

    Global Black Belt

    2 weeks ago

    Microsoft Gurugram, Haryana, India

    Are you passionate about helping customers drive Digital Transformation? Are you looking for a position where you will be central to driving high impact in one of Microsoft's strategic offerings? As the " Microsoft Global Black Belt - Cloud Endpoints", you will be part of a selec ...

  • PepsiCo

    Architect-cto

    3 weeks ago

    PepsiCo Gurugram, Haryana, India

    **Overview** · The EUC Desktop Engineer will be a member of the Global Workplace Services. This resource will be primarily responsible for utilizing technical skills to coordinate enhancements and deployment efforts and to provide insight and recommendations for implementing EUC ...

  • Stefanini, Inc

    Pmi Client

    3 weeks ago

    Stefanini, Inc Gurgaon, India

    **Sr. Service Desk** · - Support PC users and Thin Client users at Bangalore · - Support Network printing Devices · - L2 support on Network and Server troubleshooting · - L2 Support for TCP/IP network · - LAN/WAN network · - Facilitate cross-team collaboration across technical di ...

  • Impronics Technologies

    Workfusion

    3 weeks ago

    Impronics Technologies Gurugram, Haryana, India

    JOB DESCRIPTION: · Under the Robotics Process Automation (RPA) Program, work closely with stakeholders to design and document automation solutions that align with the business needs and are consistent with the architectural standards; · Elicit business requirements, develop techn ...

  • Microland

    Administrator - Field Services

    3 weeks ago

    Microland Gurgaon, India

    Additional details · **Level** · - P2**Requirement location** · - India - Gurugram**Number of Position** · - 1**Employment type** · - ML**Cluster/Group** · - Microland Delivery**Business Unit** · - APAC**Department** · - Field Services - Tech Ops**Job Description**: · Required Sk ...

  • UnitedLex

    Sr Engineer

    3 weeks ago

    UnitedLex gurgaon, India

    About Us · iRunway (Erstwhile UnitedLex) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse ...

  • AHEAD

    Virtualization Engineer

    3 weeks ago

    AHEAD gurugram, India

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where ...

  • UnitedLex

    Information Technology Analyst

    4 weeks ago

    UnitedLex Gurgaon, India

    About Us · UnitedLex(erstwhile iRunway India Pvt Ltd) · is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global communi ...

  • UnitedLex

    Analyst - Technology Operations

    3 weeks ago

    UnitedLex gurgaon, India

    About the company: · UnitedLex India Private Ltd (Erstwhile iRunway India Pvt Ltd) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought ...

  • Universal Technology Solutions (UEBIZ)

    Senior Nutanix Engineer

    3 weeks ago

    Universal Technology Solutions (UEBIZ) Gurgaon, India

    Role Overview for Senior Nutanix Engineer: · We are looking for the right person to join the global system engineering organization as a senior Nutanix virtualization engineer to define cutting edge global virtualization solutions in a Hybrid Multi Cloud Environment. Responsibili ...

  • XL Advisors

    Azure DevOps Engineer

    2 weeks ago

    XL Advisors Gurugram, India

    Key Requirement : · Strong experience in Microsoft Azure IAAS/ PaaS products such as Azure SQL, VMs, App Services, Logic Apps, Functions, Redis Cache, and other Serverless technologies. · - Strong hands-on experience in services like Application Gateways/Load Experience and under ...

  • Macquarie Group

    Associate - Technical Helpdesk Support Engineer

    1 week ago

    Macquarie Group Gurugram, India Permanent - Full time

    Technical Helpdesk Support Engineer · Join a customer-first team as a Technical Helpdesk Support Engineer to drive and maintain the tech assist service, which delivers support for technical desktop, voice, and computer systems. · At Macquarie, we are working to create lasting va ...

  • UnitedLex

    Administrator

    3 weeks ago

    UnitedLex Gurgaon, India

    About Us · UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determine ...

  • Encore Capital Group

    Manager IT

    3 weeks ago

    Encore Capital Group gurugram, India

    About Us · We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselve ...

  • Microsoft

    Global Black Belt – Cloud Endpoints

    4 weeks ago

    Microsoft gurugram, India

    Overview · Are you passionate about helping customers drive Digital Transformation? Are you looking for a position where you will be central to driving high impact in one of Microsoft's strategic offerings? As the " Microsoft Global Black Belt – Cloud Endpoints", you will be pa ...

  • WNS Global Services

    REF38703Y -Active Directory (including Entra) + Servers Assistant Manager - WTS( Mumbai)

    18 hours ago

    WNS Global Services gurugram, India

    Job Description · Job Description · Job Description · Experience with 4 Years to 6 Years in same or related · Crucial · Active Directory (including Entra) or VMware vSphere/vCenter (including vswitch settings) · Server Performance monitoring and tuning · Server software ...

  • Stefanini, Inc

    Monitoring

    3 weeks ago

    Stefanini, Inc Delhi, India

    **Description** · The Senior Monitoring Engineer's primary role will be providing product and infrastructure support to the tools like · **Responsibilities** · - Perform the implementation and ongoing management of the overall design, solution, and strategy of end point monitorin ...

  • Macquarie Group Limited

    Associate

    1 week ago

    Macquarie Group Limited Gurugram, Haryana, India

    **Technical Helpdesk Support Engineer** · Join a customer-first team as a Technical Helpdesk Support Engineer to drive and maintain the tech assist service, which delivers support for technical desktop, voice, and computer systems. · At Macquarie, we are working to create lasting ...

  • Stefanini

    Practice Lead

    4 days ago

    Stefanini Noida, India

    Responsibilities: · Collaborate with clients to understand their business requirements, technical objectives, and user needs in order to design tailored virtual desktop solutions. · Architect end-to-end virtual desktop infrastructure, including hardware, software, networking, an ...