Front Office Manager - Cannanore - CGH Earth

    CGH Earth
    CGH Earth Cannanore

    22 hours ago

    ₹600,000 - ₹1,500,000 (INR) per year * Tourism / Travel / Hospitality
    Description

    Unit: Wayanad Wild - CGH Earth Experience Hotels.

    Location: Lakkidi, Wayanad.

    Designation: Manager

    Department: Front Office

    Reports To: General Manager

    Job description:

    Key Responsibilities

    A. The "Wild" Welcome & Guest Journey

    • Arrival Logistics: Manage the unique "off-road" transfer logistics, ensuring guest luggage and transport from the parking point to the resort is seamless and adventurous yet safe.
    • Storytelling: Personally orient guests to the Wayanad Wild philosophy—explaining the ecology, the "no-TV" concept, and the importance of the rainforest canopy.
    • Rituals: Execute authentic arrival rituals that use local Wayanad elements (tribal music, local refreshments, or forest scents).

    B. International Guest Relations

    • Global Standards: Act as the primary point of contact for international clientele, ensuring communication is sophisticated and culturally sensitive.
    • Activity Coordination: Work closely with the Naturalists to ensure guests are briefed and prepared for treks, birdwatching, and night expeditions.
    • Service Recovery: Proactively identify guest discomfort (especially regarding insects, weather, or terrain) and provide empathetic, swift solutions.

    C. Operational & Environmental Stewardship

    • Zero-Waste Front Office: Maintain a strictly plastic-free front desk and ensure all guest collaterals are sustainable and digital-first.
    • PMS Management: Ensure accurate guest data entry in the Property Management System (PMS) to track preferences for repeat "CGH Earth" travelers.
    • Safety & Security: Oversee guest safety protocols related to the forest environment (leech protection briefings, weather alerts, and trek safety).

    D. Revenue & Resource Management

    • Upselling: Drive revenue through the promotion of specialty dining (e.g., forest dinners) and extended local tours.
    • Cost Control: Manage the Front Office budget, focusing on optimizing transport costs and stationery.
    • Manpower: Schedule and train a lean, multi-skilled team capable of assisting across guest touchpoints.

    E. Training & Culture

    • Mentor the team on the "Quiet Luxury" service style—being available but non-intrusive.
    • Conduct workshops on language proficiency and international etiquette.

    F. Qualifications & Experience

    • Education: Degree / Diploma in Hotel Management.
    • Experience: 8 – 12 years in Front Office operations.
    * This salary range is an estimation made by beBee
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