German IT Help Desk - Bangalore Urban, India - ITC Infotech

    ITC Infotech
    ITC Infotech Bangalore Urban, India

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Only immediate joiner to 15 Days

    Must have experience in any language German/Spanish/French


    • B2 and Above French grade


    • Overall, 2- 3 years of work experience in technical support environment


    • Understanding of Windows Active directory to troubleshoot issues related to Account administration & access


    • Good knowledge of O365 support – Outlook, Intune, OneDrive, MFA configuration & troubleshooting


    • Understanding of Windows OS support activities like startup issues, memory & disk utilization


    • Understanding of printer functionalities


    • Understanding of different hardware and OS (Desktop, Laptop)


    • Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues


    • Knowledge in networking issues (like connecting to internet, network etc.)


    • Understanding of VPN connectivity & troubleshooting


    • Provide Level 1 support for end user issues and convey resolutions to end user queries


    • Properly escalate unresolved queries to the next level of support


    • Log, Track, Route, and redirect problems to the correct resources


    • Single point of contact for the end users related to Issues/Requests


    • Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.


    • Provide Remote resolution to issues/queries where applicable


    • Ensure proper recording, documentation, and closure


    • Has experience in working with ITSM based ticketing tools (Service Now)


    • Ability to multitask in critical situations and provide Proactive and Predictive support