Customer Success Manager - Bengaluru
2 weeks ago
Job summary
Oliveboard is hiring for a Student Success Manager with at least 2 years of experience in any edtech company as a Content Writer (or) Marketing role to provide high level mentorship to current banking exam aspirants that are a part of Oliveboard Mentorship Program and handle complete end to end relationship of our Mentorship batch students.
Responsibilities
- Provide high level mentorship to current banking exam aspirants that are a part of Oliveboard Mentorship Program
- Increase & maintain high Student Satisfaction Scores of students in our Mentorship batch
- Handle complete end to end relationship of our Mentorship batch students Connect with assigned batch students on a weekly basis Give feedback to Students on their performance growth & relevant steps needed to improve performance Handle endtoend execution of email other communication to mentorship students Handle operations of 1:1 group calls with Super Mentors improve call attendance Coordinate with Super Mentors Faculty mentors for call scheduling Reporting of Key Statistics as per the set dashboards
Job description
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