Production Support - Pune, India - FIS Global

    FIS Global
    FIS Global Pune, India

    2 weeks ago

    Default job background
    OTHER
    Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor of Business Administration

    Travel Percentage :

    0%

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    About the team:

    It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to financial technology solutions.

    What you will be doing:

    • Provides technical and business monitoring & Observability support for users of client Applications.
    • Monitor & Analyze applications to identify performance issues, potential risks, vulnerabilities and security issues.
    • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
    • Act as a liaison between users, interfacing internal technology groups and vendors.
    • Participate in Custom solution releases, from development, testing and deployment into production.
    • Perform testing, upgrades & checkouts after new version releases and infrastructure updates.
    • Develop and maintain technical support documentation.
    • Drive ideas and information impacting the business positively by ensuring the quality of work provided by self and others.
    • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
    • Perform duties and functions as assigned in a concise and logical manner.
    • Operate with a limited level of direct supervision.
    • Independently Functioning as well as a team player.
    • Has excellent communication and diplomacy skills to persuade and influence.
    • Ability to communicate appropriately to relevant stakeholders.

    What you bring:

    • 6+ years' experience and well versed with Unix/Linux, should be comfortable with scripting.
    • 6+ years of experience in Log Monitoring
    • Experience with ServiceNow is must.
    • Self-starter with meticulous approach to work habits.
    • Team player with good communication skills and ability to perform under pressure.
    • Ability to work independently and deliver results to meet deadlines.
    • Good debugging skills and ability to handle operational issues.
    • Strong in problem solving, analytical skills, algorithms.
    • Familiarity with monitoring and understanding of SLI concept.
    • Ability to communicate technical concepts effectively, both written and orally.
    • Strong interpersonal skills required to collaborate effectively with colleagues across diverse technology teams and locations.
    • Really good at Python, Bash, PowerShell (at least anyone).
    • Able to raise CC/ECC/ network related change , good exposure to service now
    • Excellent customer service, written / verbal communication and interpersonal skills

    Education Requirements:

    Bachelor's degree or the equivalent combination of education, training, or work experience.

    What we offer you:

    • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
    • A broad range of professional education and personal development possibilities – FIS is your final career step
    • A competitive salary and benefits
    • A variety of career development tools, resources and opportunities

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass