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  • Chat Support Executive - Chennai - Golden Opportunities

    Golden Opportunities
    Golden Opportunities Chennai

    2 months ago

    Description

    Job description

    We are seeking a Customer Support Executive for our Non-Voice process in Chennai. The role involves managing customer interactions via email and chat, resolving queries, and delivering top-tier service. You must have strong written English, fast and accurate typing skills, and a customer-first mindset.

    Role & responsibilities

    • Respond to customer queries via email and chat platforms.
    • Ensure accurate and timely responses using available resources.
    • Adhere to internal guidelines and communication protocols.
    • Resolve service/product complaints efficiently.
    • Collaborate with internal teams for issue resolution.
    • Achieve team targets for quality and productivity.
    • Provide professional, empathetic support ensuring customer satisfaction.

    Preferred candidate profile


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