Product Operations – Fintech - Chennai, Tamil Nadu
1 month ago

Job summary
This role is responsible for the day-to-day operational stability of our payment products.You will actively work with Partnerships, Operations, Product, and Engineering to manage downtimes,
API issues SOPs operational codes service reliability metrics.
Responsibilities
- Work with Partners on Downtimes & API Issues
- Identify partner-side API anomalies(incorrect statuses delayed callbacks response mismatches)
- Share clear reproduction steps logs timestamps escalation
- Maintain a partner-issue register impact timelines closure notes
- Maintain Error Codes Purpose Codes Mapping Tables Merchant-facing vs Internal error code mapping Partner-specific error code overrides Unified error catalogue across products partners
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Job description
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