Product Operations – Fintech - Chennai, Tamil Nadu

Only for registered members Chennai, Tamil Nadu, India

1 month ago

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Job summary

This role is responsible for the day-to-day operational stability of our payment products.
You will actively work with Partnerships, Operations, Product, and Engineering to manage downtimes,
API issues SOPs operational codes service reliability metrics.

Responsibilities

  • Work with Partners on Downtimes & API Issues
  • Identify partner-side API anomalies(incorrect statuses delayed callbacks response mismatches)
  • Share clear reproduction steps logs timestamps escalation
  • Maintain a partner-issue register impact timelines closure notes
  • Maintain Error Codes Purpose Codes Mapping Tables Merchant-facing vs Internal error code mapping Partner-specific error code overrides Unified error catalogue across products partners

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