Caller - Amritsar, India - Legal Digital Academy

Description

Job Summary:

We are seeking a highly motivated Telecaller to join our team. The ideal candidate should have excellent communication and customer service skills, and should be able to handle high-volume calls and work in a fast-paced environment. As a Telecaller, you will be responsible for making outbound calls to potential customers, answering incoming calls from existing customers, and providing them with information about our products and services.

Key Responsibilities:

Make outbound calls to potential customers and generate leads for the sales team

Answer incoming calls from existing customers and provide them with product and service information

Maintain a high level of customer satisfaction by resolving customer complaints and inquiries in a timely manner

Follow up on leads and maintain customer databases

Achieve daily and monthly targets for call volume, lead generation, and sales conversion

Maintain a professional and courteous manner when speaking with customers

Keep up-to-date with product and service information and promotions

Collaborate with other departments to ensure customer needs are being met

Requirements:

High school diploma or equivalent required; Bachelor's degree preferred

Proven experience as a telecaller or in a similar role

Excellent communication skills, both verbal and written

Ability to handle high-volume calls and work in a fast-paced environment

Strong customer service skills with the ability to handle customer complaints and inquiries effectively

Ability to work independently and as part of a team

Proficiency in using computers and CRM software

Strong organizational skills and attention to detail

Ability to meet targets and deadlines

If you have the qualifications and skills necessary to excel in this position, we encourage you to apply. We offer competitive salary and benefits packages, opportunities for growth and development, and a dynamic and supportive work environment.