After Sales Service Specialist - Indore, India - UPDATER SERVICES PVT LTD - UDS

Description

Dear Applicant,

We are at Sony hiring for product trainer (After Sales Service) on 3rd party payroll ; 5 days working

Qualification - BE/ BTECH / BSC / Diploma

Experience - Minimum 6 months

Location Indore

Package upto 3.50 LPA

Role Definition:

Creating Training Material & Training Videos for Demo & Installation Team

Providing Demonstration & Installation Training to ASC Demo & Installation Staff

Periodic Evaluation of ASC Demo & Installation Staff

Periodic Audits of ASCs for checking Demo & Installation SOP adherence

Monitoring of Key KPIs related to Demo & Installation activity (Reservation Pending, TAT , NPS , SNS Response etc..)

Premium Customer visits along with Demo & Installation Team

BRAVIA Extended Warranty Sale & Stock monitoring at ASCs.

Handling of Service CRM for Call Management

Skills:

Must have excellent communication skills (English & Local language)

Must have decent excel & Power point skills. Video creation & editing skills will be preferable for creating Training Videos

Customer handling skills

High levels of passion, enthusiasm, and a willingness to learn new technologies.

Competencies:

Demonstrates the importance of customer service & being proactive

Ability to work in Teams and able to handle big teams

Passion for Training & Coaching

Interested candidate can drop their cv at

Thanks & Regards,

Avnish Mishra,

HR & Admin Facilities Division

Regional HR Executive Mumbai Branch

Phone:

Sony India Pvt. Ltd.

Gitco Traders Pvt Ltd, Richa 9, 1st Floor, Plot No 56, Road No 17, MIDC, Andheri East Mumbai-93.|