Network Support Engineer - Bangalore Urban, India - Concentrix

    Concentrix
    Concentrix Bangalore Urban, India

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    ·Key Duties and Responsibilities

    Provide 24x7 L3/L2 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs

    Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved

    ·Conduct InfoSec activities and ID management of Voice devices on a daily, weekly, monthly and quarterly basis to ensure that all devices are complaint with zero deviations per the InfoSec calendar

    Execute day-to-day network activities as part of Incident management and Change management processes to ensure end users requests are handled and addressed within the defined SLA's

    Proactively evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure

    Author and deliver network related documentation

    Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams