Assistant Manager - Ernakulam, India - ADVENXA

    ADVENXA
    ADVENXA Ernakulam, India

    2 weeks ago

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    Description

    JobTitle:
    Assistant Manager CustomerSupport

    Minimum Experience: 1 yearexperience as Assistant Manager or Team Leader in BPOindustry

    Location:
    Info park KakkanadKochi


    Shift:
    NightShift

    WorkingDays: 5 days perweek

    SalaryRange:
    35000 to 55000 permonth
    ExcellentEnglish fluency both verbal andwritten.

    Responsibilities:


    • Oversee daytoday operations to ensure all Service Level Agreement(SLA) metrics aremet.
    • Implement company policies across operational areas establish teamgoals and monitor performance againstKPIs.
    • Communicate clearly with associates and senior associates regardingclient expectations andaccountability.
    • Coordinate and participate in the completion of productionstandards recognizing high performers and managing a US clientindependently.
    • Evolve job responsibilities in consultation with seniormanagement.
    • Screen and recruit production staff plan training programs manageemployee issues complete employee reviews and implement HRpolicies.

    Requirements

    1.Ability to thrive in a processdriven environment and enforceprocessdiscipline.

    • Targetoriented mindset with a focus on delivering quality outputwithin agreed timeschedules.
    • Strong people management skills to foster a positive team cultureand driveperformance.
    • Quality and timeconscious approach towork.
    • Advanced knowledge and proficiency in navigating clientsystems.
    • Expertise in process management and familiarity with US healthcaresystems.

    Benefits

    1.PerformanceBonus

    • YearlyBonus
    • ProvidentFund
    • HealthInsurance
    • CabFacility
    • Ability to thrive in a process-driven environment and enforceprocess discipline. 2. Target-oriented mindset with a focus ondelivering quality output within agreed time schedules. 3. Strongpeople management skills to foster a positive team culture anddrive performance. 4. Quality and time-conscious approach to work.5. Advanced knowledge and proficiency in navigating client systems.6. Expertise in process management and familiarity with UShealthcare systems.