Engineering Lead, Omnichannel Japan - Bengaluru / Bangalore - Amgen Technology Private Limited

Description

As the Engineering Lead for Omnichannel Japan in Hyderabad, you will play a pivotal role in delivering high-quality commercial technology solutions that drive the evolution of omnichannel experiences. You will be at the forefront of technical delivery, service operations, and continuous improvement of Veeva CRM and adjacent applications, ensuring seamless integration and compliance across our Commercial business.

Accountabilities

As the Engineering Lead, you will be responsible for:

Ownership, Delivery & Operations

• Serve as the main technology lead for Veeva CRM and related commercial systems across Japan's business unit.
• Ensure reliable, compliant, and secure operations of commercial platforms; deliver high-quality service to business stakeholders.
• Manage application lifecycle, feature enhancements, upgrades, and releases for Veeva CRM and integrated omnichannel applications (e.g., CLM, Email, Digital Engagement, Data & Analytics platforms).
• Monitor service delivery KPIs, proactively identify improvement areas, and oversee incident/problem management.

Omnichannel Enablement

• Partner with Commercial, Medical, and IT stakeholders to design and implement omnichannel solutions that support seamless customer journeys.
• Work with global and regional IT teams to roll out new capabilities, ensure integration with global platforms, and maintain local compliance (including data privacy, promotional regulations, etc.).

Vendor & Stakeholder Management

• Manage local vendor relationships to ensure quality delivery and support.
• Represent Japan in global omnichannel and CRM project forums; share best practices and local requirements.

Continuous Improvement & Innovation

• Lead efforts to assess emerging technologies and propose solutions to enhance omnichannel effectiveness.
• Foster a culture of continuous improvement in service and platform usage, driving adoption of new features and best practices.

Essential Skills/Experience

You will need to have:

• Bachelor's degree in computer science, engineering, or a related field.
• 5+ years of experience in IT service delivery, application management, or engineering, preferably in the Life Sciences/commercial pharma domain.
• Experience with Veeva CRM (administration, configuration, or integration) and other commercial technology solutions (e.g., marketing automation, analytics tools).
• Strong understanding of omnichannel strategies and supporting technologies.
• Excellent project management, vendor management, and communication skills.
• Japanese language fluency and business-level English.

Desirable Skills/Experience

We would prefer you to have:

• Past experience working in a matrixed, global organization.
• Veeva CRM or Certifications.
• Familiarity with Japanese regulatory and compliance requirements for pharma.
• Technical skills in cloud platforms, system integrations, data management, or SaaS administration.