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Operations Manager(BPO) - Bengaluru, India - Eleprof
Description
Description Call Centre Operation Manager
Bachelors Degree
2-3 years of managerial experience
Customer service experience preferred
Motivated self-starter
Excellent verbal and written communication skills
2 years of call center experience required
Prepares call center performance reports by collecting and analyzing call agents data.
Evaluates individual performance reviews and overall team effectiveness with management.
Helps call agents with challenging customer service issues.
Monitors team performance
Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures