Front Office Executive(Receptionist) - Hyderabad / Secunderabad, Telangana - confidential

    confidential
    confidential Hyderabad / Secunderabad, Telangana

    4 days ago

    Full time
    Description

    Front Office Executive (Receptionist) - Male

    Hearing Solutions is looking for a professional and welcoming Front Office Executive (Male) to be the first point of contact at our center. If you have a presentable personality, excellent communication skills, and a friendly, service-oriented attitude, we invite you to join our team.

    Role & Responsibilities

    As a Front Office Executive, you'll be responsible for:

    • Welcome & Assist Customers: Greet customers warmly upon their arrival and provide assistance.
    • Information Management: Accurately record customer details and information using official forms and templates.
    • Visitor Guidance: Confirm the purpose of each visit (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly.
    • Call Handling: Receive and respond to incoming calls, transfer them to appropriate departments, and provide comprehensive information and support to callers.
    • Register Maintenance: Maintain walk-in and administrative registers diligently.
    • Client Database: Prepare and regularly update the database of client contacts.
    • Document Management: Organize and file papers, bills, and important documents systematically.
    • Cash & Accounts Handling: Manage cash, deposit cash in the bank, and maintain the daily financial register.
    • Inter-departmental Coordination: Coordinate effectively with different departments within the company.
    • Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager.
    • Staff Supervision: Supervise the Office Assistant and Housekeeping Staff.
    • Event Coordination: Coordinate office events such as interview drives, promotional activities, joining formalities, send-offs, and birthdays.
    • Equipment Oversight: Supervise and ensure that office equipment like fax machines, printers, and PABX systems are in working order.
    • Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers.
    • Vendor Management: Manage vendors for stationery, travel agents, courier agents, and all allied third-party service providers.
    • Confidentiality: Maintain confidentiality at all times regarding the organization's fiscal and personnel-related information.

    Skill Set

    • Presentable Personality: Must have a good and presentable personality.
    • Communication Skills: Excellent communication skills (both verbal and written) are essential.
    • Friendly Attitude: A friendly and approachable attitude will be very helpful.
    • Analytical Skills: Good analytical skills are essential.
    • Interpersonal/Soft Skills: Possess good interpersonal skills.
    • Flexibility: Must be flexible with working hours.
    • Computer Knowledge: Good knowledge of computers is required.
    • Language Proficiency: Should speak English and Hindi fluently.
    • Quick Learner: Must be a quick learner.
    • Multi-tasking Ability: Capable of handling multiple tasks simultaneously.
    • Service Attitude: Should possess an attitude to serve and help people.
    • Customer Service Oriented: Customer Service experience is preferred.
    • People Skills: Excellent people skills and the ability to interact effectively with a wide range of clients, staff, and customers.
    • Experience: Experience as a Front Office Executive (FOE) in hospitals and clinics is preferable.
    • Qualification: Graduation is preferred.
    • Age: 19 to 30 years.

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Front office executive