Senior Manager - Mumbai - Manpowergroup Services India

    Manpowergroup Services India
    Full time ₹2,000,000 - ₹4,500,000 (INR) per year * Healthcare
    Description

    Key Account Management

    • Serve as the primary point of contact for major FTL clients across sectors such as FMCG, Automotive, E-commerce, Pharma, and Industrial Goods.
    • Ensure high service levels, timely execution, and swift resolution of client issues or escalations.
    • Conduct regular business reviews and suggest operational or service improvements to clients.

    Account Growth & Retention

    • Identify growth opportunities within existing accounts through cross-selling and up-selling.
    • Drive account profitability via strategic engagement and effective contract management.
    • Monitor credit performance and coordinate timely collections with finance teams.

    Operations & Execution Coordination

    • Collaborate closely with dispatch, fleet, and control tower teams to ensure committed service delivery including transit time, TAT, POD compliance.
    • Track shipments and proactively manage exceptions or disruptions in partnership with operations teams.

    Performance Analysis & Reporting

    • Track key KPIs such as OTIF (On-Time In Full), damages, transit delays, vehicle placement, and route optimization.
    • Provide regular MIS and performance reports to clients and internal leadership.

    Client Onboarding & Implementation

    • Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes.
    • Support commercial negotiations during contract renewals and rate discussions.
    * This salary range is an estimation made by beBee
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