Customer Service Representative- Fresher's - Noida, India - HCLTech

    HCLTech
    HCLTech background
    Description
    Walk-In Drive for Customer Support Executive -HCLTechProfile - Voice, customer service.
    HCL Tech Hiring for UK / US Voice Process - 3rd May 2024 Walk in directly.


    Designation:
    Customer Care Representative-Fresher's

    Any Grad/UG can apply (No Regular Students / No Law Graduate)

    Fresher's


    Salary:
    Up to 2.65 LPA


    Age Criteria:

    • 18 Years to 32 Years

    Interview Location:

    • HCL Technologies: -HCL Technologies Ltd.
    A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301

    Work Location:
    Noida Sec-144 / Noida Sec 126

    Two Ways Cabs Available

    Walk-in Date- - 3rd -May -2024

    Timing- 11am-4pm


    Job Description - Contact Centre Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines.

    Individuals with experience in handling Inbound calls from UK customers.

    Work Experience & Qualification criteria:
    Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceFreshers in UK Inbound calling preferably in Banking domain

    Job DescriptionAnswer all inbound queries as per call flow procedure.
    Adherence to process to ensure high quality and customer service.
    Follow escalation procedures for issues uncontrollable at agent level First call resolution.
    Break schedule adherence.
    Involvement in motivational activities, implementing feedback given during monitoring sessions.
    Updating various logs like escalation log, complaint tracker etc.
    Ensuring data security - proprietary data of customers

    Contact Person- Priyanka Shastri


    Contact No:

    • )