No more applications are being accepted for this job
- 18 Years to 32 Years
- HCL Technologies: -HCL Technologies Ltd.
- )
Customer Service Representative- Fresher's - Noida, India - HCLTech
Description
Walk-In Drive for Customer Support Executive -HCLTechProfile - Voice, customer service.HCL Tech Hiring for UK / US Voice Process - 3rd May 2024 Walk in directly.
Designation:
Customer Care Representative-Fresher's
Any Grad/UG can apply (No Regular Students / No Law Graduate)
Fresher's
Salary:
Up to 2.65 LPA
Age Criteria:
Interview Location:
Work Location:
Noida Sec-144 / Noida Sec 126
Two Ways Cabs Available
Walk-in Date- - 3rd -May -2024
Timing- 11am-4pm
Job Description - Contact Centre Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceFreshers in UK Inbound calling preferably in Banking domain
Job DescriptionAnswer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Contact Person- Priyanka Shastri
Contact No: