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    • Account Mgmt Associate - Hyderabad - Amazon

    Amazon
    Amazon Hyderabad

    6 days ago

    Amazon background
    Description

    About Amazon Brokerage & Custom Services (ABACUS)

    Amazon provides sellers with a platform to expand their businesses globally by selling their products on the Amazon Marketplace. This marketplace feature is used by over a million sellers worldwide, benefiting both the sellers and Amazon.

    To support European sellers in cross-border trade, Amazon has developed a logistics product called Amazon Brokerage & Custom Services (ABACUS). This service offers brokerage assistance through partner management teams, enabling sellers to more easily move goods between the UK and other regions.

    How ABACUS Works

    By utilizing the ABACUS platform, existing and new Amazon sellers are able to boost their sales on the Amazon marketplace. This service helps remove the complexities of international shipping and customs, empowering sellers to reach customers across borders.

    The Benefits of ABACUS

    Overall, Amazon's Marketplace and ABACUS logistics service work together to give sellers the tools they need to grow their businesses globally on the Amazon platform.

    • Contacting Sellers to fast track their onboarding procedure, by notifying them on the required/missing documents for onboarding.
    • Providing Sellers with white-glove support to book their first shipment through calls and emails.
    • Increase the shipping frequency of Sellers by continuously monitoring their activity and nudging them in case they are dormant.
    • Maintaining a good seller relationship to assist sellers with any blockers when cross-bordering their goods between European countries and providing a great seller experience.
    • Tracking and reporting performance using appropriate metrics. Achieving productivity and seller satisfaction targets.
    • Using Voice of Seller and HMD as key metrics to flag and improve SX.

    A Day in the Life

    Your day will progress driving seller engagement to help selling partners use this tool to cross-border their shipments. This is done using EU Compliance processes to ensure friction-free selling on Amazon platforms. Seller retention to book their subsequent shipments is also a key role to play.

    You will speak with Sellers in different countries via phone and email and use various internal tools. You will work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.

    Work Timings - Monday to Friday; European Timings

    About the Team

    EU 3P Compliance is a strategic team under Seller Development & Growth org, ISS. This team aims to enable SPs to be compliant (VAT, Environment, product compliance etc) while selling on Amazon EU region.

    Team engages with SPs on a day-to-day basis, de-risking their account issues, unblocking stage-wise issues and guiding them to complete the essential steps for each stage in compliance needs.

    Requirements

    • B2.2 OR C1 in German Language
    • Min. graduate in any stream or in German Language
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