Collection & Retention Executive - Jaipur - Atria Convergence Technologies Act

    Atria Convergence Technologies Act
    Full time
    Description

    Role & Responsibilities:

    • Call customers to remind and follow up on pending payments.
    • Act as a communication bridge between field executives and team leaders.
    • Handle arrears follow-ups with a consistent approach.
    • Work with internal teams to identify and rectify billing errors.
    • Analyze unpaid accounts and provide feedback for corrective actions.
    • Follow up with customers for reactivation of inactive accounts.

    Key Result Areas:

    • Ensure 100% collection in terms of both customer count and revenue.
    • Contribute directly to the company's profitability and customer retention.
    • Maintain high standards of customer satisfaction and service continuity.

    Education Qualification:

    • Graduate or equivalent degree in any discipline.

    Work Experience:

    • Minimum 1 – 6 years of relevant experience in Retention, Telecalling, or Customer Care (Voice Process – Inbound/Outbound).
    • Prior experience in handling MIS reports and Excel-based tracking.
    • Strong understanding of billing processes and customer account management.

    Additional Requirements:

    • Proficient in MS Excel and MS Word.
    • Strong communication and interpersonal skills.
    • Comfortable working in a telecalling environment with a high focus on targets.
    • Ability to multi-task and coordinate with both internal teams and customers.
    • Immediate joiners or those with a maximum 15-day notice period preferred.

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