Technical Support Engineer - Chennai, India - Movate

Description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

Candidate would be responsible for handling customer calls and troubleshooting technical issues related to network Devices.
Ensure resolution provided in the first interaction with the customer.
Candidate should be flexible with 24/7.Candidate should be excellent in English communication.
Preferable for only fresher.
Any experience who are willing to work with technical process can also apply.
Experience with technical voice will be preferable.
International voice experience will be more preferable.
Required Candidate profil

eC T C Role / Designati on

• Technical suppo

rtCandidate would be responsible for handling customer calls.
Will coordinate international clients for troubleshooting technical issues.
Ensure resolution provided in the first interaction with the customer.
Qualification must be 10+12+UG/PG, 10+12+Diploma, 10+Diploma(3 years) with experience can be required. Perks and Benefi

tsShift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)cab facility - 2 Ways will be provided within 30km radius from Ambattur.

(its completely work from office)

Work Location :
ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005Language: Excellent in English is mandatoryBenefits: Health insurance leave encashment life insurance paid sick time paid time off providentFundSchedule: Night shift (rotatio

nal)