Telemarketing Executive - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    1 week ago

    Full time
    Description
    • The opportunity to learn and work along with some of the best talent in Strategy, Technology and Category Operations.
    • Acquire insights into all aspects of building a high-growth & and ever-evolving successful digital company.
    • A highly challenging and intellectually stimulating environment with diversified tasks and direct ownership.
    • Defined growth path with significant and high-growth opportunities.
    • Opportunity to scale a massive platform that could yield professional satisfaction.
    • About Inbound Voice Operations
    • This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made.
    • What we are looking for (Skills / Interest / Education Qualification / Desired experience)
    • Excellent Communication Skills English, Hindi & Marathi
    • Ability to work under pressure.
    • Pleasant voice with pleasing telephonic etiquettes
    • Working knowledge of computers, ability to comprehend and follow instructions and direction.
    • Adept at typing.
    • Comfortable to work in Rotational Shifts & are eligible for 2 Week Offs
    • Values we cherish:
    • Accountable- You take ownership of your work, can work with minimum supervision and honour deadlines.
    • Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow
    • Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems, and believe in constantly upgrading your skills.
    • Team Player- You enjoy working with people and gel well with cross-functional teams.
    • Roles & Responsibilities:
    • Responsible for attending calls and providing information as requested by the caller.
    • Ensure that appropriate information is provided while taking a call.
    • Responsible for working in rotational shifts with strict adherence to the given roster with 2 week offs.
    • Need to ensure Basic Discipline is maintained on floor.
    • Ensure that the duration of the call is within the standardized Average Time Taken (ATT).
    • Responsible for transferring calls, as required, to the appropriate department, Customer Support or Marketing.
    • Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance and operating principles)
    • Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
    • Adhering to the compliance and policies set by the department.
    • Working Environment:
    • General office environment: Works generally at a desk in a well-lighted, air-conditioned. office, with moderate noise levels.
    • Travel Requirements No

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