Customer Relation Management - New Delhi, India - Thomas Global Logistics Private Limited

Description

Position : CRM (Customer Relation Manager)

Location : Delhi (Shahbad Mohammadpur, Near Dwarka)

Qualification - Graduate

Skills - Knowledge of Advance Excel

Experience - 5 yrs - 7 yrs

Salary - 40,000/- - 60,000/-

Strengths of the candidate

Ability to analyze market trends

Leadership and strong communication skills

Sound understanding of companys goals and business model

Problem-solving skills

Ability to work well in a team environment

Has past track record of managing team(s)

Strong sense of professionalism and discretion required

is service oriented (expertise in the freight forwarding industry will be a plus)

Sound understanding of vendor management

Roles and Responsibilty

Oversee our customer service team

Collaborate with the sales team to develop efficient methods for handling

customer queries and/or issues

Set customer satisfaction goals and work with the team to meet them on a

consistent basis

Interact with customers on a daily basis, responding to their questions and

guiding them to the appropriate service

Manage and groom team members

Interact with team on a daily basis, responding to their questions and guiding

them to the provide appropriate service to customers

Monitor the customer satisfaction levels and develop methods for increasing them

Job Expectations

95% Customer Retention

Timely Reporting

Closure success of 70-80 %

Grooming the team members

Generate 25% new business from the existing base of customers

Occasionally visiting customers