Premium Process - Noida, India - QUAGMIRE IT SERVICES LLP

    QUAGMIRE IT SERVICES LLP
    QUAGMIRE IT SERVICES LLP Noida, India

    2 weeks ago

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    Description

    Job Description : Toprovide a seamless experience addressing customers questions orissues over the phone and to efficiently fulfill all the assignedjob responsibilities as per theprerequisites.JobResponsibilities:

    • Provide splendidcustomer services to customers in a friendly and courteous mannerat all times.
    • Have sufficient knowledge aboutthe products and services and respond to all inquiriesaccordingly.
    • Improve the Customers Experiencewith the Client Services by ensuring that the Customers Issues areattended promptly and all their concerns are resolvedimmediately.
    • Ensure that all the CompanyPolicies and procedures code of conduct and regulatory guidelinesare strictly complied to while servicing thecustomers.
    • Suggest effective ways through whichthe Client can promote its products and services and increasecustomer satisfaction.
    • Ensure that customersconfidential information is properly protected and only used forofficialpurposes.

    Qualification

    • Fresherunder graduate & Graduate can apply.
    • Priorexperience in BPO voice process is amust.
    • Excellent Communication skills(Written/Verbal) is the foremost priority.
    • Goodcustomer service skills & should display good analyticalabilities.
    • Agent should be flexible to work in24/7 Environment.

    RemoteWork :

    No