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    Technical Support Engineer-Azure IOT - Bengaluru, India - Sonata Software

    Sonata Software
    Sonata Software Bengaluru, India

    Found in: Appcast Linkedin IN C2 - 22 hours ago

    Default job background
    Technology / Internet
    Description

    About Sonata Software

    In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.

    As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step PlatformationTM playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

    Headquartered in Bengaluru, India, Sonata Software has a strong global presence, with strategic operations spanning across key regions such as the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services and Insurance), and HLS (Healthcare and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

    To know more, visit:

    Azure IOT – Technical Support Engineer

    Location: Bangalore/ Hyderabad

    Skills :

    Knowledge with Azure IOT and how it works with associated Azure services.

    Hands on provisioning device, provisioning and monitoring an IoT hub

    Knowledge of communication methods, Tokens between Hubs and devices etc

    Knowledge on Microsoft IoT solutions, networking, device topology

    Knowledge of IoT concepts, protocols, architecture, workflows

    Familiarity with IoT platforms, cloud services, and networking technologies.

    Familiarity with machine learning algorithms, model development, and deployment.

    Knowledge of coding into C, C++ and Python will be an added advantage and

    Knowledge of IoT SDK's and troubleshooting skills

    Experience in Artificial Intelligence is desirable

    Configure/manage two-way connectivity between Azure and IoT devices

    Handle security / access issues/ Token authentication errors/ create & maintain Person Group

    Monitoring alerts, diagnostic logs and metrics on IoT Hub/IoT Hub-management

    Knowledge to create and manage AKS clusters, quotas, service &subscription limits

    IoT Hub and DPS service security(TLS) certificate create/renewal

    Monitoring alerts, diagnostic logs and metrics on IoT Hub/IoT Hub-management

    Knowledge to create and manage AKS clusters, quotas, service &subscription limits

    IoT Hub and DPS service security(TLS) certificate create/renewal

    Technical Support Engineer - Responsibilities


    • Responsible for the customer support experience with Microsoft


    • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)


    • Identify cases that require escalation (either technically or strategically)


    • Create and maintain incident management requests to product group or engineering group


    • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience


    • Provide ramp activities, knowledge sharing, technical coaching and mentoring


    • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

    Customer Guidance: Provide guidance and recommendations to customers on best practices for machine learning model development, deployment, and monitoring using Azure Machine Learning.

    Troubleshoot and resolve technical issues, performs system maintenance and upgrades, and provides guidance and training to users.


    • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

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