- Provide timely and effective technical support to customers for product-related issues
- Troubleshoot and resolve technical problems through root cause analysis
- Install and implement new programs, upgrade operating systems, and perform hardware upgrades
- Perform data backup activities and execute data recovery processes when required
- Analyze customer-reported issues and implement appropriate corrective actions
- Keep customers proactively informed about issue status and resolution progress
- Maintain professional and courteous communication with customers at all times
- Develop and maintain in-depth knowledge of products and services
- Stay updated on product enhancements, updates, and newly released features
- Escalate complex technical issues to appropriate internal teams and track them until closure
- Follow up with customers to ensure escalated issues are resolved satisfactorily
- Collect customer feedback regarding service experience and share insights with relevant teams
- Collaborate with cross-functional teams including logistics to ensure defective or unused parts are returned promptly after service calls
- Check environmental parameters such as earthing to ensure proper functioning of products
- Diploma or Degree in a relevant field
- Knowledge of desktop operating systems such as Microsoft Windows
- Understanding of product problem symptoms and associated root causes
- Proficiency in hardware installation, troubleshooting, and maintenance
- Familiarity with networking concepts, protocols, and troubleshooting techniques
- Experience in software installation, configuration, and technical support
- Knowledge of antivirus solutions, firewalls, and IT security best practices
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Were Hiring: IT Support Engineer · Location: Kochi, Kerala · Job Type: Full-Time · Experience: 2–5 Years · Qualification: B. Tech / B.Sc. / MTech / M.Sc. / MCA / MBA in IT/Computer Science or related field · Role Overview: · We are looking for an experienced IT Support Engineer t ...
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Kochi, Kerala1 month ago
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We are seeking a technically skilled and self-driven IT Support Engineer with a minimum of 5 years of experience to join our Dubai office. · The ideal candidate will have in-depth knowledge of network infrastructure, server configuration, cloud platforms, · and enterprise-level I ...
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We are seeking an IT Support Engineer to provide technical support for hardware software and network related issues. · ...
Kochi, Kerala1 month ago
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The IT support engineer will act as a point of contact to support service users and customers reporting issues. · They will deliver our service through multiple channels including human, digital, self-service, · and automated., · ,Receive service request from Users via telephone, ...
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We are looking for a versatile and hands-on IT Support Specialist to join our team. In this role, you will be the primary point of contact for all employee IT needs. · Hardware Management & Support: · • Install, configure, and maintain company desktops, laptops, printers, · • Dia ...
Kochi, Kerala1 month ago
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We are looking for an Integration Support Engineer - OIC (L2) with strong production support experience in Oracle Integration Cloud (OIC). This role is focused purely on · support and operations · , ensuring stability, monitoring, incident resolution, and continuous improvement o ...
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We are looking for a technical support engineer who can provide enterprise-level support to customers. · You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. · ...
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Customer Support Engineer - Cochin / Kochi / Ernakulam - Sysnet
Description
Key Responsibilities
Qualifications
Knowledge & Technical Skills
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It Support Engineer
Only for registered members Kochi
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IT Support Engineer
Only for registered members Kochi
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Support Engineer
Only for registered members Kochi
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Support Engineer
Only for registered members Kochi, Kerala
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It Support Engineer
Only for registered members Kochi
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Support Engineer
Only for registered members Kochi, Kerala
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IT Support Engineer
Only for registered members Kochi, Kerala
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IT Support Engineer
Only for registered members Kochi, Kerala
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it support engineer
Only for registered members Kochi, Kerala
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support engineer
Only for registered members Kochi, Kerala
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IT Support Engineer
Only for registered members Kochi, Kerala
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OIC Support Engineer
Only for registered members Kochi, Kerala
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Support Engineer
Only for registered members Kochi
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Cloud Support Engineer
Only for registered members Kochi, Kerala
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Technical Support Engineer
Only for registered members Kochi
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Desktop Support Engineer
Full time confidential- Cochin / Kochi / Ernakulam
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Software Support Engineer
Only for registered members Ernakulam, Kerala
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Senior Support Engineer
Only for registered members Kochi
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Application Support Engineer
Only for registered members Kochi, Kerala
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IT Support Engineer
Only for registered members Kochi
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Technical Support Engineer
Full time Sysnet- Cochin / Kochi / Ernakulam
