Club Manager - Chennai - Ileseum Clubs

    Ileseum Clubs
    Ileseum Clubs Chennai

    1 week ago

    ₹600,000 - ₹1,600,000 (INR) per year * Tourism / Travel / Hospitality
    Description

    Roles & Responsibilities:

    Facility Management


    • Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).


    • Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.


    • Ensure all equipment is in working order and regularly serviced.


    • Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols

    Club Operations


    • Manage day-to-day club operations, including front desk, membership, and fitness staff.


    • Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.


    • Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.


    • Manage inventory and procurement for club supplies and consumables.

    Staff Supervision & Development


    • Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.

    Schedule and supervise shifts to ensure proper staff coverage and performance. Foster a positive team environment and provide ongoing coaching and development opportunities. Member

    Engagement & Customer Service


    • Ensure a high standard of customer service and satisfaction across all touchpoints.


    • Handle member complaints and concerns with professionalism and prompt resolution.


    • Organize events, challenges, or member engagement initiatives to promote retention and community.

    Budgeting & Financial Oversight


    • Assist in preparing and managing club budgets and expenses.


    • Monitor revenue streams (memberships, personal training, classes) and control operational costs.


    • Generate and review operational reports and financial performance data.

    * This salary range is an estimation made by beBee
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