Operations Executive - Kakkanad, Kochi, Kerala

Only for registered members Kakkanad, Kochi, Kerala, India

17 hours ago

Default job background
₹350,000 - ₹850,000 (INR) per year *
* This salary range is an estimation made by beBee
Job Summary · The Operations Executive is responsible for managing the day-to-day operations of the wellness centre to ensure smooth functioning, excellent client experience, and efficient use of resources. This role involves coordinating staff schedules, maintaining facility sta ...
Job description

Job Summary

The Operations Executive is responsible for managing the day-to-day operations of the wellness centre to ensure smooth functioning, excellent client experience, and efficient use of resources. This role involves coordinating staff schedules, maintaining facility standards, managing inventory, and supporting revenue growth initiatives.

Key Responsibilities

  1. Daily Operations Management

  2. Oversee front desk, therapy rooms, and service areas to ensure smooth operations

  3. Maintain cleanliness, hygiene, and ambiance standards
  4. Ensure compliance with health and safety regulations

  5. Staff Coordination

  6. Prepare staff duty rosters and manage attendance

  7. Coordinate between therapists, trainers, and front desk staff
  8. Support training and performance monitoring
  9. Address staff operational concerns

  10. Client Experience & Service Quality

  11. Ensure high levels of customer satisfaction

  12. Handle client inquiries, feedback, and escalations
  13. Monitor service quality and suggest improvements
  14. Support membership retention initiatives

  15. Inventory & Vendor Management

  16. Monitor stock of wellness products, oils, equipment, and supplies

  17. Coordinate with vendors and suppliers
  18. Track usage and control operational costs

  19. Reporting & Administration

  20. Maintain daily operational reports

  21. Track bookings, revenue, and service performance
  22. Support marketing promotions and events
  23. Assist in budgeting and cost management

Required Qualifications

  • Bachelor's degree in Business Administration, Hospitality, or related field
  • 1–3years of experience in operations, preferably in wellness, spa, hospitality, or fitness industry
  • Strong organizational and multitasking skills
  • Excellent communication and customer service skills
  • Basic knowledge of wellness services and industry standards

Key Skills

  • Operations coordination
  • Team management
  • Customer service excellence
  • Inventory management
  • Problem-solving
  • Time management
  • Attention to detail

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person



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