Operations Executive - Kakkanad, Kochi, Kerala
17 hours ago

Job description
Job Summary
The Operations Executive is responsible for managing the day-to-day operations of the wellness centre to ensure smooth functioning, excellent client experience, and efficient use of resources. This role involves coordinating staff schedules, maintaining facility standards, managing inventory, and supporting revenue growth initiatives.
Key Responsibilities
Daily Operations Management
Oversee front desk, therapy rooms, and service areas to ensure smooth operations
- Maintain cleanliness, hygiene, and ambiance standards
Ensure compliance with health and safety regulations
Staff Coordination
Prepare staff duty rosters and manage attendance
- Coordinate between therapists, trainers, and front desk staff
- Support training and performance monitoring
Address staff operational concerns
Client Experience & Service Quality
Ensure high levels of customer satisfaction
- Handle client inquiries, feedback, and escalations
- Monitor service quality and suggest improvements
Support membership retention initiatives
Inventory & Vendor Management
Monitor stock of wellness products, oils, equipment, and supplies
- Coordinate with vendors and suppliers
Track usage and control operational costs
Reporting & Administration
Maintain daily operational reports
- Track bookings, revenue, and service performance
- Support marketing promotions and events
- Assist in budgeting and cost management
Required Qualifications
- Bachelor's degree in Business Administration, Hospitality, or related field
- 1–3years of experience in operations, preferably in wellness, spa, hospitality, or fitness industry
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Basic knowledge of wellness services and industry standards
Key Skills
- Operations coordination
- Team management
- Customer service excellence
- Inventory management
- Problem-solving
- Time management
- Attention to detail
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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