Customer Success Manager - Ahmedabad
21 hours ago
Job description
At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000 customers globally, and customer success is our growth engineWe're hiring a Customer Success Manager to lead our most strategic customer relationships.
This isn't just account maintenance — it's about deeply understanding their business goals, building long-term partnerships, and driving continuous growth.
If you've led success plans, worked across functions, and driven product adoption with decision-makers — this role is for you.
What You'll Own
1. Key Relationship Management – Build strong, consultative relationships with strategic accounts and become their go-to partner.
2. Success Planning – Align with customers' goals and design success plans that drive real, measurable outcomes.
3. Growth Enablement – Unlock adoption and help accounts grow by guiding them to high-impact features and workflows.
4. Retention Ownership – Pre-empt risks, resolve blockers, and ensure accounts continue to find value with Saleshandy.
5. Cross-Functional Collaboration – Work closely with product, onboarding, and support teams to drive a seamless customer experience.
You're a Great Fit If...
-> You've managed B2B SaaS customer relationships with a focus on long-term success.
-> You think like an advisor — understanding business goals, not just support issues.
-> You can hold strategic conversations, read between the lines, and unblock users fast.
-> You know how to drive adoption and engagement in complex accounts.
-> Bonus: You've worked with sales, marketing, or outreach tools and teams.
Why Join Saleshandy:
- High Ownership – Direct impact on company revenue.
- Career Growth – Leadership path as we scale to 10,000 customers.
- Global Exposure – Work with businesses across the US, Europe & APAC.
- Supportive Culture – Fast-moving team with strong values and zero red tape.
- Perks That Matter – Annual L&D budget, health coverage, paid retreats, flexible remote setup.
Next Steps:
- Apply with your CV 2-3 lines on how you've driven revenue in a CS role.
- Short intro call with our CS lead.
- Short take-home task to showcase your thinking.
- Final call to align goals, expectations, and culture fit.
- Offer & onboarding
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