Hiring For International Voice Process For our MNC - Kolkata, Noida - Artech

Description

Hiring for International Voice Process for our MNC - Kolkata / Noida

Exp - 1+ Yrs

Budget LPA

Notice - Immediate - 15 Days

Rotational Shift

Cab facility will available

JD -

NOTE : EXCELLENT COMMUNICATION IS MANDATORY

Key Responsibilities:

• Make outbound calls to US-based insurance companies/patients/ Help desk as per process requirements.
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Handle objections professionally and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and performance.
• Ensure compliance with company policies and US calling regulations

Required Skills & Qualifications:

• Bachelors degree or equivalent.
• 14 years of experience in outbound calling, for US clients.
• Open to Work from Office
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call centre software.
• Open to work night shifts and adapt to US time zones.
• Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour

Interested can share cv at or at WhatsApp

Thanks

Shivani Chaturvedi

HR at Artech