Software Engineer - Kolkata
20 hours ago
Job description
Job ID: 208266Required Travel :
Minimal
Managerial - No
Location:
:India- Gurgaon (Amdocs Site)
Who are we?
Amdocs helps those who build the future to make it amazing.
With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.
Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.
Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visitAt Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally.
Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentenceResponsible for design, development, modification, debug and/or maintenance of software systems
What will your job look like?
Provide clear verbal and written communication to explain technical concepts effectively to both technical and non-technical stakeholders.
Diagnose complex production issues using structured troubleshooting methodologies, perform root cause analysis (RCA), and efficiently escalate issues when required.
Prioritize incidents and tasks based on severity, business impact, and SLAs to ensure timely resolution.
Analyze logs and system metrics using tools such as CloudWatch, Grafana, or Kibana to identify patterns, anomalies, and performance bottlenecks.
Investigate API-related issues using tools like Postman and validate integrations across distributed systems.Support and maintain SaaS applications built on microservices architecture, ensuring scalability, performance, and reliability.
Collaborate with engineering and DevOps teams to resolve cross-system dependencies and integration challenges.
Develop scripts and automation to eliminate repetitive tasks, reduce manual effort, and improve operational efficiency.
Contribute to continuous improvement initiatives to enhance system stability, monitoring, and operational excellence.
All you need is...
Bachelor's degree in science/IT/Computer Engineering or equivalent practical experience.
4-6 years of relevant experience
Strong troubleshooting and analytical skills with a structured approach to problem-solving.
Experience working with SaaS solutions, microservices architecture, scaling concepts, system components, and integrations.
Knowledge of databases such as DynamoDB and other NoSQL databases.
Understanding of cloud architecture, preferably AWS and AWS serverless environments.
Hands-on experience with log analysis and monitoring tools such as CloudWatch, Grafana, or Kibana.
In-depth understanding of REST APIs and experience working with Postman.
Experience in scripting and automation to improve operational efficiency.
Hands-on knowledge of Python (preferred)
APAC Shift timings (early morning IST)
Why You Will Love This Job
You will be challenged to support complex customer scenarios.
You will build various automations to help customer's business scenarios.
You will have the opportunity to work in a growing organization with continuous opportunities for personal development.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
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