L&D Team Leader - Gurgaon

Only for registered members Gurgaon, India

3 days ago

Default job background

Job summary

The Team Leader - Customer Support will be responsible for managing guiding and driving the performance of a customer support team to deliver high-quality service across chat email and/or voice channels. This role focuses on people management performance optimization SLA adherence and customer escalation handling.


Key Responsibilities

Lead mentor and manage a team of Customer Support Executives Drive team performance across key KPIs including AHT CSAT Quality Productivity Attendance and SLA adherence Handle and resolve customer escalations to ensure timely satisfactory outcomes Coordinate with Quality Training Operations Workforce and Client teams for calibration process improvements Prepare present daily weekly monthly MIS reports Identify skill gaps training needs conduct coaching feedback sessions Manage rosters shrinkage leave planning workforce utilization Ensure compliance company policies SOPs client requirements.


Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Get full access

Access all high-level positions and get the job of your dreams.



Similar jobs

  • Team Leader

    2 weeks ago

    Only for registered members Gurugram

    Leading BPO in Gurgaon hiring for team leader/assistant manager. · Experience in chat & voice process required. · Candidates from international BPO only. · ...

  • Team Leader

    3 weeks ago

    Only for registered members Gurugram

    The Team Leader must drive inside sales rigorously to convert leads and achieve monthly revenue goals. · Lead a team of inside sales executives handling inbound and outbound sales calls. · Drive performance rigorously to ensure targets are met on daily, monthly basis. · ...

  • Team Leader

    1 week ago

    Only for registered members Gurgaon, Haryana, India

    We are recruiting for a Senior Analyst position in the Accounts Management Support team.In this role, the candidate would support the Global Audit Methodology Group with their business operations and project activities, including project reporting. · ...

  • Team Leader

    1 month ago

    Only for registered members Gurugram, Haryana

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed sit amet nulla auctor, vestibulum magna sed, convallis ex. Ut ultricies lacus ut urna scelerisque, et malesuada arcu dignissim. · Cras finibus purus at tortor pulvinar interdum. · Ut eget felis quis eros suscipit placer ...

  • Team Leader

    1 week ago

    Only for registered members Gurugram, Haryana, India

    The Team Leader role is integral to Siemens' mission of delivering innovative technology solutions while cultivating an empowered, high-performing team. · Lead and supervise a diverse team of professionals to achieve project goals. · Develop and implement strategic plans tailored ...

  • Team Leader

    1 month ago

    Only for registered members Gurgaon, Haryana

    Aye Finance is a dynamic finance company providing business loans to small and micro enterprises across India. · ...

  • team leader

    4 weeks ago

    Only for registered members Gurugram

    Lead and manage the sales team to achieve monthly and quarterly sales targets. Generate new business opportunities through client meetings, networking, and channel partners. · ...

  • Team Leader

    3 weeks ago

    Only for registered members Gurugram

    Nirvasa is committed to enhancing overall well-being with evidence-based health products & personalized treatment plans. · Oversight of team operations ensuring targets are met while maintaining high performance. · Fostering positive team environment encouraging collaboration inn ...

  • Team Leader

    5 days ago

    Only for registered members Gurugram

    Team Leader||International Process||Gurgaon · Require Minimum1year experienceas TeamLeader · Excellentcommunication skills · ...

  • Team Leader

    1 month ago

    Only for registered members Gurugram

    +The Team Leader leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. · +Confidently and effectively deliver coaching and constructive feedback to employees · Involvement of new strategies and/or process improvemen ...

  • Team Leader

    3 weeks ago

    Only for registered members Gurugram, Haryana

    We are seeking a motivated Team Leader with at least one year of team handling experience to lead a team of customer service representatives and achieve performance targets. · ...

  • Team Leader

    1 month ago

    Only for registered members Gurugram, Haryana

    This is a full-time on-site role in Gurugram for a Team Leader in the Sales Voice Process. · The Team Leader will oversee and coordinate a dedicated sales team to achieve lead and revenue targets.Qualifications · Strong Team Management and leadership skills to guide and mentor a ...

  • Team Leader

    2 weeks ago

    Only for registered members Gurugram

    A Team Leader manages and motivates a team of customer service representatives ensuring they meet performance targets and deliver excellent service · ...

  • Team Leader

    4 weeks ago

    Only for registered members Gurugram

    The Team Leader is responsible for the day-to-day supervision of a group of call center associates. · Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable le ...

  • Team Leader

    1 month ago

    Only for registered members Gurugram, Noida

    candidates should have worked on servicing part of transformers · ...

  • Team Leader

    1 week ago

    Only for registered members Gurugram, Haryana

    The OOH Team Leader is responsible for overseeing and managing a team to ensure achievement of both individual and collective goals. · Conduct daily stand-ups or team meetings to discuss booking goals. · ...

  • Team Leader

    1 month ago

    Only for registered members Gurugram

    Good Communications Skills. Knowledge For Shrinkage ,Attrition,KPI , KRA. · ...

  • Team Leader

    1 week ago

    Only for registered members Gurgaon, Haryana

    You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards whilst meeting employee guest and owner expectations. · The Team Leader Front Office is responsible to assist in the smooth a ...

  • Team Leader

    3 weeks ago

    Only for registered members Gurugram

    Leading BPO in Gurgaon Hiring For Team Leader/Assistant Manager Require Experience in Chat & Voice Process CTC UPTO 11LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from International BPO ONLY Strong in Operations Matrices like Attriti ...

  • TEAM Leader

    4 weeks ago

    Only for registered members Gurugram, New Delhi, Noida

    A team lead position in an international BPO company. · Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) · ...

  • Team Leader

    1 month ago

    Only for registered members Gurugram

    This is a full-time on-site role in Gurugram for a Team Leader in the Sales Voice Process. · ...