Team Leader - IND Kolkata - th Floor on Block A, DLF IT Park I, New Town, India
Only for registered members IND Kolkata - th Floor on Block A, DLF IT Park I, New Town, India
1 day ago
Job summary
The Team Leader is responsible for day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching motivation and accountability.Responsibilities
- Ensure the team consistently meets or exceeds client SLAs and performance metrics.
- Act as the first point of escalation for customer-related queries providing timely and effective resolutions.
Job description
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