Gynoveda - Lead Generation Role (5-12 yrs) - Mumbai, India - iimjobs

Description

• Convert inquiry calls to leads for fertility chain of clinics
• Generate 3 lakh leads over the next three years
• Hire and manage call center team of 50+ people
• Achieve +40% conversion (inquiry to appointments rate)
• Expert in oncall conversion techniques
• Maintain call center service levels above 90%
• Control abandon rate below 10%
• Forecast call volume at monthly, weekly, daily, hourly intervals
• Weekly scheduling, rostering and manage attendance of phone support staff
• Maintain 100% documentation of cases in CRM tool
• Tag cases as type & subtype to understand top call generator (TCG)
• Analyze TCG to create agent scripts and improve conversion
• Create SOP to achieve service excellence
• Deliver monthly leads forecast reports that are 90% accurate
• Conduct sales & service training program
• Create customer centric servicefocus culture

• 5+ years track record in leading a team of lead generation or phone sales team of minimum 30 members.
• Candidates with experience in forecasting, scheduling, roster preferred

• Methodical, proficient in excel and pro at managing call center teams
• Hustler with knack to work in startups and thrives in an ambiguous business environment