Transition Manager - Hyderabad, India - Unisys

Description

Note:

This position needs someone who can work in U.S. Eastern time to support clients.

This Position can also be a Hybrid/Remote opportunity (Hyderabad/Gurugram/Bengaluru).

Responsibilities:

• Lead the initiation/discovery and the planning for the transition and onboarding of applications to Application Management Services (AMS) team
• Lead due diligence process for all applications transitioning to AMS
• Manage the Service Delivery Proposal lifecycle
• Manage the demand pipeline and support the AMS Director to determine bandwidth, resource availability and resource allocation
• Triage all new application onboarding requests
• Program Governance
• Plan and manage service changes efficiently and effectively
• Manage risks relating to new, changed or retired services
• Manage transition of applications into the Application Management Services team including: Identification of business needs and specifics about the current support model; Identification of potential gaps that could impact our ability to deliver the service with excellence; Developing and managing the plan to close those gaps
• Some activities of all service transition processes may be carried out during the service design stage of the service lifecycle – for example, planning a service transition and design of processes to facilitate service delivery.
• Managing the complexity associated with changes to services and service management processes
• Influencing usage of and introducing new services
• Manage changes to existing services, e.g. expansion, reduction, change of supplier, acquisition or disposal of sections of user base or suppliers, change of requirements or skills availability
• Hands-on experience with formal outsourcing processes and methodologies; experience with managing service contracts, from a service and financial perspective