- Prolog Support & Administration: Provide Tier 2/3 production support for the application, including system stability, workflow troubleshooting, and complex issue resolution.
- Configuration & Customization: Administer and configure various modules, focusing on cost control, document management, RFIs (Requests for Information), submittals, contracts, and custom workflows.
- Reporting & Analytics: Create, maintain, and optimize custom fields, templates, and reports within to meet the specific data tracking and reporting needs of project teams.
- Smart Materials Data Integration: Support engineering teams working with advanced/smart materials (e.g., sensor-enabled materials, composites) by enabling the accurate tracking and logging of material test data and sensor data flow within or integrated with the application.
- Troubleshooting & Escalation: Troubleshoot issues related to material test data integrity, sensor data flow, and integration points. Collaborate effectively with internal IT teams and the Hexagon vendor team for escalations, fixes, and system enhancements.
- Process Improvement: Develop comprehensive training materials, documentation, and continuous improvement recommendations for users and system processes.
- Experience: 5+ years of dedicated experience in Hexagon support or administration within a construction or engineering environment.
- Core Support Skills: Proven experience in production/application support with strong analytical and problem-solving skills (Tier 2/3 level).
- Construction Domain Knowledge: Deep functional knowledge of construction project workflows (RFIs, submittals, change management, cost control, project documentation).
- Education: Bachelor's degree in IT, Engineering, Construction Management, or a related technical field.
- Technical Integration: Strong SQL skills and experience with integrating with other enterprise systems (e.g., ERP, BIM platforms).
- Advanced Materials: Practical exposure to smart or advanced construction materials, their associated testing workflows, or handling sensor-based data from site monitoring systems.
- Process & Quality: ITIL certification or strong familiarity with ITIL processes and best practices for service management.
- Global Exposure: Experience supporting large-scale projects across multiple geographic regions (US, India, Australia) is a plus
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Production Support Engineer - India, Chennai - People Prime Worldwide
Description
About Company :Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters.
Position Title: Production Support
Experience : 5+ yrs
Location: Chennai, Bangalore, Pune
Employment Type: Full-time
Notice Period : Immediate
Work Timings: 3 pm IST to 11.30 pm IST (only Shift)
Job Overview
Seeking a Production Support Engineer with robust, hands-on experience in Hexagon administration and support, coupled with exposure to Smart/Advanced Materials data tracking in major engineering and construction projects. This role is crucial for ensuring the smooth operation and optimal configuration of Hexagon, and enabling accurate data tracking for innovative material technologies used by our project teams.
Key Responsibilities
Required Qualifications
Preferred Qualifications
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Technical Support Engineer
Only for registered members Chennai, Mumbai
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Support Engineer
Only for registered members Chennai, Tamil Nadu
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Support Engineer
Only for registered members Chennai, Tamil Nadu, India
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Support Engineer
Only for registered members Chennai
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Support Engineer
Only for registered members Chennai, Tamil Nadu, India
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IT Support Engineer
Only for registered members Chennai
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IT Support Engineer
Only for registered members Chennai
-
Support Engineer
Only for registered members Chennai
-
Support Engineer
Only for registered members Chennai, Tamil Nadu
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Support Engineer
Only for registered members Chennai
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Support Engineer
Only for registered members Chennai
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IT support engineer
Only for registered members Chennai, Tamil Nadu
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Support Engineer
Full time Only for registered members Chennai
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Support Engineer
Only for registered members Chennai
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It Support Engineer
Only for registered members Chennai
-
Support Engineer
Only for registered members Chennai
-
Support Engineer
Only for registered members Chennai, Tamil Nadu
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Support Engineer
Only for registered members Chennai
-
Support Engineer
Only for registered members Chennai
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IT support engineer
Only for registered members Chennai
-
Support Engineer
Only for registered members Chennai