Operations Assistant - Gurugram, India - HRhelpdesk
Description
The company is a well knownSingapore based coffee house opening its outlet inGurugramIndia.
Job Title :OperationsAssistantResponsibleto : StoreManager
RoleSummary:
Greet the customers take ordersand create quality Coffee House beverages and snacks and food(training provided). Also maintain and clean the Store and performother necessary services asassigned.
Responsibilities:
Greet customerswith a smile as they arrive at the Coffee House outlet and assistin orders
Sell foodaccessories displayed on store like cookies etc. to customersvisiting theStore
Handle paymenttransactions efficiently anddiligently
Clear the platesand table after the customers have consumed and wash up dishes andcups
Educatecustomers by presenting and explaining the beverages and snacksmenu
Maintaininventories by replenishing and organizing supplies of foodingredients based onFIFO
Assist insorting storing distributing ingredients and catering set up
Responsible forand efficiently maintain daytoday operations of housekeeping andhighest food safety standard cleanliness andhygiene
Keep equipmentoperating by following operatinginstructions
Ensure that thecomplaints are resolved in a positive manner keeping customershappy ensuring recurringbusiness
Ensurecompliance with all safety regulations of assigned tasks and ensurea clean and safe working environment with active participation inthe health and safety initiative
Anyother job duties assigned by StoreManager
Requirements
Cateringknowledge skills and abilities required (not essential trainingwill beprovided)
Preferably1 year working experience in catering or caf operations. Previousexperience in a retail or coffee shop environment anasset
CashHandling experience preferred including the use of point of salessystem
Excellentcustomer service skills
Strongverbal communicationskills
Detailoriented and works with a high degree ofaccuracy
Abilityto multitask in a fastpaced environment
Mustbe extremely responsible with integrity and ability to maintainconfidentiality and discretion
Maintaincalm demeanor during period of high volume or unusual events tokeep store operating to standard
Characteristics:
Highenergy passionate and resilient
Impactfulteam player
Humbleand good sense ofhumor
Maturityprofessionalism and consciouspresence
Smarthonest and diligent
Basicbusiness acumen and positivemindset
Basicawareness in cost savings in waste management and foodcost
Goodcommunication skills and basic logistics awareness
Resultoriented and collaborative teamwork
Working Conditions:
Mustbe able to work flexible hours including evenings weekends andholidays
Requiredto move lift carry pull and place objects as required in theoutlet
Standsit or walk for an extended period of time
Reachoverheads and below the knees including bending twisting andpulling as required in the course of store operations
Benefits
BestIn the industryCateringknowledge, skills and abilities required (not essential trainingwill be provided) Preferably 1 year working experience in cateringor caf operations. Previous experience in a retail or coffee shopenvironment an asset Cash Handling experience preferred, includingthe use of point of sales system Excellent customer service skillsStrong verbal communication skills Detail oriented and works with ahigh degree of accuracy Ability to multi-task in a fast-pacedenvironment Must be extremely responsible with integrity andability to maintain confidentiality and discretion Maintain calmdemeanor during period of high volume or unusual events to keepstore operating to standard Characteristics: High energy,passionate and resilient Impactful team player Humble and goodsense of humor Maturity, professionalism and conscious presenceSmart, honest and diligent Basic business acumen and positivemindset Basic awareness in cost savings in waste management andfood cost Good communication skills and basic logistics awarenessResult oriented and collaborative team work Working Conditions:Must be able to work flexible hours including evenings, weekendsand holidays Required to move, lift, carry, pull and place objectsas required in the outlet Stand, sit or walk for an extended periodof time Reach overheads and below the knees, including bending,twisting and pulling, as required in the course of storeoperations