International Voice and Non-voice - Hyderabad / Secunderabad, Telangana - Axis Services

    Axis Services
    Axis Services Hyderabad / Secunderabad, Telangana

    2 days ago

    Full time
    Description

    Roles & Responsibilities (Voice):

    • Handle inbound and outbound international customer calls
    • Provide support and resolve customer queries efficiently
    • Communicate clearly and professionally in English
    • Meet performance metrics like call quality, resolution time, and customer satisfaction

    Roles & Responsibilities (Non-Voice):

    • Respond to international customer queries via chat and email
    • Accurately resolve issues with clear written communication
    • Maintain attention to detail and follow process documentation
    • Ensure timely response and customer satisfaction

    Why Join Us:

    • Opportunity to work in international BPO
    • Competitive salary & performance-based incentives
    • Two-way cab facility for applicable shifts
    • Global exposure and professional work environment
    • Training & career development opportunities

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