ACL Digital - bangalore, India - Acl Digital

Acl Digital bangalore, India

11 hours ago

Technology / Internet

Description

Job Description :

We are currently seeking a skilled ALM Engineer with 47 years of experience to join our team.
As an ALM Engineer, you will play a crucial role in providing firstlevel user support, application management, and project configuration for Application Lifecycle Management (ALM) systems within the GADP SWX environment.
You will be responsible for drafting procedures and technical manuals, as well as implementing new processes and improving existing ones.
Additionally, you will customize tools, maintain and update existing systems, and manage change and incident investigation activities.

Responsibilities :

First-Level User Support : Provide firstlevel support to users of ALM systems, addressing their inquiries, issues, and requests in a timely and effective manner.
Application Management : Manage and administer ALM systems, including setup, configuration, customization, and maintenance activities.
Procedure Drafting : Draft procedures and technical manuals for the use and administration of ALM systems, ensuring clarity and comprehensiveness.
Process Definition and Improvement : Define new processes and enhance existing ones to optimize the ALM workflow and ensure alignment with organizational objectives.
Tool Customization : Customize ALM tools to meet specific project requirements and enhance user experience, leveraging existing processes and best practices.
Maintenance and Update : Perform regular maintenance tasks and updates on ALM systems to ensure their stability, reliability, and security.
Change Management : Manage changes to ALM systems, including version upgrades, patches, and configurations, while minimizing disruptions to ongoing projects and activities.
Incident Investigation : Investigate and resolve incidents related to ALM systems, collaborating with crossfunctional teams to identify root causes and implement corrective actions.

Requirements :

Bachelor's degree in Computer Science, Information Technology, or related field.
47 years of experience in application management, project configuration, or related roles, preferably with exposure to ALM systems.
Proficiency in ALM tools such as Jira, Azure DevOps, IBM Rational ClearCase, or similar platforms.
Strong understanding of software development lifecycle (SDLC) processes and methodologies.
Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.
Proven ability to draft clear and concise technical documentation, procedures, and manuals.
Experience in process definition, improvement, and customization within ALM environments.
Familiarity with change management principles and incident investigation techniques.

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