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- Supervise team activities and performance
- Collect and report performance metrics
- Develop team and team members
- Identify opportunities for process improvement
- Assign and supervise project work
- Advanced degree
- Previous industry experience
- Excellent communication skills
- Demonstrated ability to influence at varying levels across the organization
- Demonstrated ability to operate independently
- Ability to use experience to appropriately apply the established standards
- Demonstrated ability to effectively manage a team
- Previous customer service experience
- JOB ID: HRD227669
- Category: Customer Experience
- Location: 12F, Godrej Waterside DP5, DP Block, Sector,Kolkata,India
- Exempt
Field Service Supervisor - Kolkata, India - Honeywell
Description
Design solutions to drive safe living and quality of life
Supervise a Field Service Engineering team for the [fill in the blank] organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.