- Handle complex technical issues requiring deep system understanding and problem resolution.
- Provide Level 2 support and escalate unresolved cases to internal or external teams when necessary.
- Collaborate with L2 and L3 (Development) teams to identify recurring issues and drive permanent solutions.
- Assist in journey optimization and support improvement initiatives.
- Conduct proactive outbound calls to onboard new users and ensure successful product adoption.
- Provide user login support and guidance on system usage.
- Update user manuals and support documentation as needed.
- Publish weekly Management Information System (MIS) reports on user adoption, product usage, and regulatory compliance.
- Perform trend analysis of production support issues to identify common problem categories.
- Coordinate with cross-functional teams to implement process improvements.
- Work closely with internal teams (Engineering, Product, Operations) to address user-reported issues.
- Maintain effective communication with stakeholders to ensure issue transparency and timely resolution.
- Ensure feedback loops from users are captured and communicated to improve customer experience.
- Develop a deep understanding of user flows and product functionality.
- Proactively suggest optimizations in technical operations and support processes.
- Stay informed about new product releases and features to enhance user guidance.
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Provide software installation & technical support resolve client issues handle queries via calls/emails document solutions ensure timely resolution assist product team with troubleshooting · ...
Pune1 month ago
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Hosting support with skills in Windows Admin Active Directory Group policies RD Gateway Performance Optimization Printer configuration File share permissions. · ...
Pune1 month ago
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As a Tech Support Intern at Osmos, you will be the first point of contact for technical issues—debugging problems, supporting customers, and working closely with engineering and product teams to keep the platform running smoothly. · ...
Pune, Maharashtra1 week ago
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We re building our Technical Support team with curious, driven freshers who enjoy problem-solving and learning by doing. As a Tech Support Intern you ll be the first point of contact for technical issues debugging problems supporting customers and working closely with engineering ...
Pune4 days ago
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Recognize and resolve device issues proactively to minimize downtime. · Troubleshoot and Resolve device related issues proactively. · Maintain and update knowledge base with solutions. · ...
Pune, India1 week ago
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We are looking for a Support Engineer who will play a key role in delivering technical support for QAD and Progress products. · ...
Pune3 weeks ago
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We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. · The Support Engineer plays a key role in delivering technical support for QAD and Progress products. This role focuses on ...
Pune, Maharashtra3 weeks ago
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The Support Engineer plays a key role in delivering technical support for QAD and Progress products. · ...
Pune, India5 days ago
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The Support Engineer plays a key role in delivering technical support for QAD and Progress products. · ...
Pune, Maharashtra3 weeks ago
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Technical support specialist with 1–3 years of experience in Esri GIS application support operations. · Provide technical support for Esri applications (ArcGIS Desktop, ArcGIS Pro) · Track and resolve incidents using customized Esri applications · ...
Pune, Maharashtra2 days ago
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A skilled and initiative-taking Esri IT Support professional with 1–3 years of hands-on experience in customized Esri GIS application support operations and incidents/ticketing workflows. · Bachelor's degree in computer science, Information Technology, GIS, Engineering, or relate ...
Pune1 day ago
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We are hiring for one of our reputed MNC client based in Pune. · We are looking for candidates with 4 + years of experience in below skills - ...
Pune Full time1 week ago
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Setup Desktops/Laptops/Printer/projectors and other IT hardware assets. Provide desktop/application support as per the service requests. · ...
Pune Full time1 week ago
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A tech support engineer position at Spero Healthcare Innovations Pvt Ltd involves managing client projects, preparing project documents and providing user training for Spero Applications & Hardware. · ...
Pune, India2 weeks ago
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This role involves providing L1 technical support via tickets, email, and chat. You will perform basic debugging using logs, dashboards, and internal tools. Additionally, you will assist in writing or modifying Python scripts for validations or checks (with guidance). You will mo ...
Pune1 week ago
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Tech Mahindra is seeking experienced professionals for International Voice Process roles. · ...
Pune2 days ago
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This is a job for a level one linux administrator to provide technical support and assistance with linux based systems. · Provide first-level technical support to end-users and assist them with linux-related issues. · Monitor the performance and health of linux servers. · ...
Pune Full time1 month ago
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This role will report to the Manager of Global Product Support and will work closely with Level 1 Support, Tech Ops, Dev Ops, Client Success Managers, Engineering, Data Services, Implementation Analysts, Business Leaders. · ...
Pune Full time1 week ago
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The Role As a Level 1 Linux Administrator you will be responsible for providing technical support and assistance with Linux-based systems. · Provide first-level technical support to end-users and assist them with Linux-related issues including user account management password res ...
Pune, Maharashtra1 month ago
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We are seeking an experienced and technically proficient Senior Tech Support Engineer to provide advanced support for NICE NTR/NTR-X recording platforms. The ideal candidate will possess deep expertise in enterprise voice recording, compliance, and trading environments, along wit ...
Pune Full time1 month ago
Senior Tech Support - Pune - confidential
Description
Key Responsibilities
Technical Support and Issue Resolution:
User Onboarding and Adoption:
Monitoring, Reporting, and Analysis:
Collaboration and Communication:
Continuous Improvement:
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Tech Support
Only for registered members Pune
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Tech Support
Only for registered members Pune
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Tech Support Intern
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Tech Support Intern
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Tech Support Analyst
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Support Engineer, Tech
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Support Engineer, Tech
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Support Engineer, Tech
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Support Engineer, Tech
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ESRI Tech Support
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ESRI Tech Support
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Tech Support Linux L1
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Product Support Tech Engineer
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Tech Support Linux L1
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Senior Tech Support Engineer
Full time Only for registered members Pune