Product Support Manager - Karnataka - Hexnode

    Hexnode
    Hexnode Karnataka

    5 days ago

    Description

    Seamless Enterprise Management with Hexnode

    • About Hexnode: A global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide.

    We're seeking a highly motivated Product Support Manager to lead our global support team across L1, L2, and L3 tiers. Ideal candidate brings technical expertise in MDM/UEM products, exceptional leadership skills, and passion for delivering world-class customer experiences.

    Key Responsibilities:

    • Tech Team Leadership: Manage distributed technical support teams handling multi-tiered support functions (L1/L2/L3).
    • Operational Excellence: Define & optimize KPIs & SLAs to ensure high-quality issue resolution;
    • Cross-Functional Collaboration: Partner w/P, Environmental Protection Teams t

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