To lead and manage resources and ensure optimum resource utilization and high customer satisfaction (1.) To attend status calls with customer and the team and escalate to Senior management (2.) To drive recruitment and resourcing process by working closely with the HR teams (3.) To drive resource planning and keep track of team s performance for high customer satisfaction (4.) To ensure quality compliance and facilitate Value creation and KM activities. (5.) To manage the teams and co-ordinate with On-Site Engineers for any issuesorconcerns
