Associate Director - Mumbai, India - iimjobs

Description

• Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
• Conduct process discoveries/analysis of existing processes, systems, and workflows to identify potential bottlenecks and opportunities for digital transformation using RPA, AI and workflows
• Develop and implement strategies to drive digitization, automation, and process improvement initiatives
• Assess, Identify, and deploy intelligent automation through generative AI, Conversational bots to the aligned automation
• Ability to analyse customer behaviour based on NPS/CSAT. Suggest significant changes through digital transformations.
• Map customer journeys and identify issues/ opportunities for process reengineering and digital enhancement
• Engage with senior stakeholders to understand their requirements, conduct RCA to identify opportunities, deploy solutions and provide regular updates on progress.
• Identify opportunities to improve business profitability and deploy solutions
• Engage with Clients to identify opportunities and drive Key business priorities
• Lead BB Level Projects, and coach & mentor Green Belts
• Provide innovative leadership in driving quality performance
• Ensure the use of problem solving and root cause analysis where necessary
• Deploy framework to improve Process performance on the shop floor.
• Lead VSM and Problem-Solving Workouts with the various businesses
• Monitor & audit the deployed processes for effectiveness & efficiency
• Responsible for generating business impact for the clients using the CI methodologies and frameworks

• Value delivered through projects in support functions
• Automation identification and deployment support
• Project Management and Process Improvement
• Facilitating change
• Facilitate Idea generation and idea management.
• Supporting training delivery as required